Privacy Policy

Effective Date: November 16, 2025

North Coast Home Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.northcoast-homeservices.com/ (the "Site") or provide information through our contact forms or other interactions. By using the Site or submitting information to us, you consent to the practices described in this policy.

We are a Michigan-based provider of solar energy solutions, electrical services, whole-home generators, roofing, and Gemstone lighting installations. Our goal is to help homeowners achieve energy independence while handling your personal information responsibly.

If you do not agree with the terms of this Privacy Policy, please do not access the Site or submit any information to us.

1. Information We Collect

We collect information to provide consultations, respond to inquiries, and improve our services. The types of information we may collect include:

Personal Information

When you fill out a contact form on our Site (e.g., to request a solar consultation, generator quote, or service inquiry), we may collect:

  • Contact Details: Name, email address, phone number.
  • Service-Specific Information: Details about your home (e.g., address, roof type, energy usage), preferences for solar panels, generators, or lighting, and any budget or financing needs.
  • Communication Data: Messages or notes you provide in form submissions.

At present, our Site primarily encourages phone contact, but as we expand to include online forms, this policy will apply to all submissions.

Non-Personal Information

  • Usage Data: Automatically collected details such as your IP address, browser type, device information, pages visited, and time spent on the Site. This helps us analyze Site performance and user trends.
  • Cookies and Tracking Technologies: We use cookies (small data files stored on your device) for essential functions like session management. Third-party tools (e.g., Google Analytics) may collect anonymized data for analytics. You can manage cookie preferences through your browser settings.

We do not collect sensitive information (e.g., financial account details or health data) unless voluntarily provided in a consultation context, and even then, it is handled with extra care.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Responding to your inquiries, scheduling consultations, and providing quotes for solar, electrical, generator, roofing, or lighting services.
  • Communicating with you via email, phone, or mail about our services, promotions, or follow-ups (with your consent where required).
  • Improving our Site and services based on usage patterns.
  • Complying with legal obligations, such as tax or regulatory requirements.
  • Processing payments or financing applications through trusted partners (if applicable).

We will not use your information for automated decision-making that significantly affects you without your explicit consent.

3. How We Share Your Information

We do not sell your personal information. We may share it in limited circumstances:

  • Service Providers: With third-party vendors who assist us, such as email platforms (e.g., for form submissions), CRM tools, or financing partners. These providers are contractually obligated to protect your data.
  • Business Partners: With certified installers, warranty providers (e.g., Solar Insure or Pearl Certification), or affiliates involved in your project.
  • Legal Requirements: If required by law, subpoena, or government request, or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

All sharing is done securely, and we require recipients to use your information only for the intended purpose.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. This includes encryption for data in transit, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law (e.g., for tax records). For contact form submissions, we typically keep data for 2 years after your last interaction, unless you request deletion. Usage data is retained for analytics purposes in aggregated form.

6. Your Rights and Choices

You have rights regarding your personal information. Depending on your location (e.g., under CCPA for California residents or GDPR for EU users), you may:

  • Access: Request a copy of your data.
  • Correction: Update inaccurate information.
  • Deletion: Ask us to delete your data (subject to legal exceptions).
  • Opt-Out: Unsubscribe from marketing emails or object to processing.
  • Portability: Receive your data in a structured format.

To exercise these rights, contact us at the details below. We will respond within 30 days (or as required by law). You can also manage cookies via browser settings or opt out of Google Analytics using their tools.

7. Children's Privacy

Our Site and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly.

8. International Data Transfers

Our operations are primarily in the United States. If you access the Site from outside the U.S., your information may be transferred to and processed in the U.S., where privacy laws may differ. By submitting information, you consent to this transfer.

9. Third-Party Links

Our Site may contain links to external sites (e.g., review platforms like Google or Facebook). We are not responsible for their privacy practices. Please review their policies before providing information.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the Site with a revised effective date. Your continued use of the Site after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

North Coast Home Services
Phone: 833-765-2775
Email: info@northcoast-homeservices.com (or use our contact form once implemented)
Mail: [Insert Physical Address if Available; Otherwise, Omit]

We appreciate your trust and are here to help with any concerns.